Pineville, LA (KMSS) — Cleco is cautioning customers to be aware of fraudulent calls demanding payment of electric bills through a money transfer agency or face disconnection of power.
General Manager of Customer Experience Management for Cleco, Shirley Turner, says that Cleco does not request payment for electric bills through certain payment methods.
Some customers have actually reported that the caller told them where to submit their payment.
"How and where a customer chooses to pay his or her bill is up to that customer," said Turner.
Cleco is urging all customers to be alert for these types of calls. In certain cases. Cleco may make a courtesy call to a customer before disconnecting power.
However, Cleco does not take payments over the phone during these calls or suggest payment methods or locations of payments.
If customers have any questions regarding the validity of a call they should contact Cleco at 1-800-622-6537 before completing a payment transaction.
Cleco advises customers never to provide personal information such as Social Security, banking or credit card information to an unknown person or entity.